Technical Support Services

Explore Support Services

Technical Support Services

Explore Support Services

technical support services

Parsec technical support services are provided by our expert support team and certified partners around the world. Our support engineers are directly involved in the development and implementation of TrakSYS, and that experience is essential in providing exemplary support.

SOFTWARE MAINTENANCE AGREEMENT

The annual Parsec Software Maintenance Agreement (SMA) is a subscription-based service that provides you with substantial value to preserve your investment in TrakSYS.

The benefits include:

  • Email support: support@parsec-corp.com
  • Web meeting support (for more interactive engagement)
  • Web-based support
  • Phone Support US: 1-877-TrakSYS
  • Phone Support International: 1-714-996-5302
  • Implementation guides and many other self-help documents
  • Technical notes
  • Hotfixes, Patches, and Service Packs
  • Product downloads
  • Free product upgrades (new versions/releases during subscription term)
SERVICE LEVEL AGREEMENT

Do you require solution support services tailored to your needs? Parsec offers a client-specific Service Level Agreement (SLA). This is a subscription-based service with an annual fee. The SLA can optionally be inclusive of the annual Software Maintenance Agreement (SMA).

Subscribers to SLA will receive:

  • Assigned technical support engineer(s) with knowledge of your solution
  • Solution-specific assistance and troubleshooting
  • Agreed upon response time
  • Customized coverage based on agreement
  • Service reports

Ready to Learn More?

EXPLORE TRAINING SERVICES

Download the TrakSYS Brochure

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is TrakSYS right for you?
don’t just take our word for it.

  • We were looking for a tool that would help us make better decisions that in turn would improve performance. In addition to having to fit with our company culture, another thing we wanted in our tracking system was flexibility. We wanted to be able to take the program out of the box and configure it to fit our needs. With some of the other options we looked at, the supplier took the position, ‘that is the way it works and the only way it works’. That was not the case with TrakSYS. Our operators had a lot of input into developing what the final solution looked like. Actually, we are still moving forward today, getting a little deeper and making our operations even more efficient. You could describe it as a living program.

    Tony Peterson
    Operation Manager
  • Once TrakSYS was deployed, we were able to quickly and effectively evaluate the root causes of poor performance. The initial focus of the project was on improving productivity for lines responsible for hormonal products. Within the first 12 months after deploying TrakSYS, we had already improved average OEE by 100 percent.

    Francisco Javier
    Production Manager
  • The tech support from Parsec is world class! Robert’s response was complete with screen shots and detailed instructions. Best of all, his one email response fixed all three problems. Nice job!

    Stephen P. Monaghan, P.E.
    Applied Control Engineering

what are you working on right now?

Performance? Quality? E-Records? Tell us what you’re working on. Chances are, we can help.