Parsec's Bill Rokos contributed to Forbes's “Improving CX: Sectors That Could Better Leverage Tech.”
10. Manufacturing
Within the manufacturing industry, there is a sizable gap in technology maturity and adoption. Many manufacturers still collect most of their data using nondigital processes, which is a missed opportunity to gain valuable insights and improve efficiency. This manual approach curbs facilities’ potential to optimize order fulfillment, traceability, sustainability and more—all of which impacts CX. - Bill Rokos, Parsec Automation
