You’ve Got World-Class Operations

A TrakSYS-powered success story at Royal Mail, featuring Parsec Certified Partner ITI Group

Originating in 1516, Royal Mail is one of the world’s most established postal and logistics organizations, delivering letters and parcels across the UK and operating internationally across Europe and North America. With millions of items processed daily, operational consistency and efficiency are critical to service quality.

As part of its World Class Manufacturing (WCM) initiative, Royal Mail sought to improve safety, quality, and productivity across mail and distribution centers. As the program expanded, teams recognized the need for a centralized software platform to support continuous improvement, replace paper-based tracking, and provide consistent insights across facilities.

Working with Parsec Certified Partner ITI Group, Royal Mail introduced a TrakSYS-based approach to support its WCM journey, providing real-time data access, intuitive interfaces, and scalable visibility across operations.

In this case study, we explore how ITI Group worked with Royal Mail to:

• Establish real-time visibility into operational performance across mail centers
• Replace manual, paper-based performance tracking with trusted digital records
• Standardize KPI access and reporting across facilities
• Improve operator engagement through intuitive, user-friendly interfaces
• Support continuous improvement initiatives aligned with WCM principles

Download the Case Study